At Ionfirm Corporation, we strive to provide the best quality software, subscriptions, and IT services to our valued customers. We understand that occasionally, circumstances may arise that require a refund or return of a purchased item or service. Therefore, we have outlined our Refund and Returns Policy below to ensure a smooth and fair process for all parties involved.
1. Eligibility for Refunds:
– Only subscription-based services are eligible for refunds.
– Refunds will only be issued for subscription-based services that meet the criteria outlined in this policy.
– Software, source code, and other digital products are not eligible for refunds once the purchase has been completed.
2. Refund Criteria:
– Refunds for subscription-based services will be considered within 15 days from the date of purchase.
– To be eligible for a refund, the customer must provide a valid reason for the request.
– Refunds will not be issued for subscription-based services that have been partially or fully utilized within the subscription period.
3. How to Request a Refund:
– Customers must submit a refund request through our official support channels, clearly stating the reason for the refund.
– The request will be reviewed by our customer support team within 7 business days.
– If the request meets the eligibility criteria, the refund will be processed using the original method of payment.
4. Exclusions:
– Software, source code, and other digital products are non-refundable once the purchase is completed.
– IT services such as web development, SEO, and app development are non-refundable due to their nature as customized services.
5. Modifications to Services:
– Ionfirm Corporation reserves the right to modify or discontinue any subscription-based service at any time.
– In the event of such modifications or discontinuations, customers will be notified accordingly, and alternative arrangements may be offered at our discretion.
6. Contact Information:
– For any inquiries or assistance regarding refunds and returns, customers can contact our support team at hello@ionfirm.com
7. Policy Updates:
– Ionfirm Corporation reserves the right to update or modify this Refund and Returns Policy at any time without prior notice.
– Customers are encouraged to review this policy periodically to stay informed of any changes.
By making a purchase from Ionfirm Corporation, customers acknowledge that they have read, understood, and agreed to abide by the terms and conditions outlined in this Refund and Returns Policy. We are committed to providing exceptional customer service and ensuring a positive experience for all our customers.
