Financial Policy

Refund Policy

Transparent guidelines on cancellations, returns, and refunds for our services and products.Last updated: February 6, 2026

1. Service-Based Products

We offer a variety of digital services including software solutions, website development, and digital marketing. Given the customized nature of these services:

General Rule: Once work has begun or resources have been allocated, refunds are generally not applicable.

However, we review requests on a case-by-case basis. If a refund is approved, it will be credited to the original payment method within 7 to 14 business days.

2. Subscription Services (SaaS)

For our recurring subscription services (CRM, ERP, Automation Tools):

  • Non-RefundableOnce the subscription has been activated and used, it is non-refundable.
  • 24-Hour WindowYou may cancel within 24 hours of purchase for a full refund. After this window, requests cannot be considered.

3. Digital Products (Source Code)

For standalone source code products and scripts:

Not Eligible for Return

Due to the immediate access to download the source code, these products are strictly non-refundable. We do not offer a "trial" or "guarantee" period for source code.

Exception Processing: In rare cases where a refund is exceptionally approved by management (e.g., accidental duplicate payment or verified server-side failure preventing download), the refund will be processed and credited within 7 business days.

4. Contracted Services & Declined Projects

For contracts where a customer chooses to discontinue after the initial agreement, refunds will be evaluated based on work completed. If the project has commenced and resources have been allocated, only partial refunds (or no refunds) will be provided depending on the stage of the project.

5. How to Request a Refund

To initiate a request regarding a billing error or exception, please contact our support team immediately.

hello@ionfirm.com
  • Ensure your request is submitted immediately upon noticing the issue.
  • Include your Order ID / Transaction ID.
  • State the clear technical reason for the refund request.

6. Processing Timeline & Disputes

  • Refunds will only be processed through the original mode of payment.
  • If an exception is approved, funds are typically credited within 7-14 business days.
  • In case of disputes, Ionfirm reserves the right to review server logs and download history to make a final decision.

Need billing assistance?

Please have your Order ID ready and contact our billing department.

Email Billing Support